We’re so excited to celebrate with you, and we want your time here to be as fun and stress-free as possible. Our wonderful Koncierge, Regardt, is here to help with anything you might need — whether it’s a booking, local tips, or just a little extra assistance. Don’t hesitate to reach out, he’ll be more than happy to help
Regardt Hennop
koncierge@kraak.co.za
+27 84 569 0687
FAQ.
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Getting Around
Uber: Ride-hailing apps like Uber are widely used in Cape Town and are the easiest way to get around the city safely.
Car Service: If you’d like to explore the Winelands, Cape Point, or just to get around at your own pace, Koncierge is able to arrange a private car service for you.
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Weather
Cape Town is known for its beautiful sunshine and dramatic skies, but also for its unpredictability — we like to say you can experience four seasons in a single day.
Warm afternoons with plenty of golden light (perfect for photos!).
Cool evenings, so bring a light jacket or wrap to stay comfortable once the sun dips behind the mountains.
A gentle breeze is common, so ladies may want to keep hairstyles in mind and perhaps bring a hairpin or clip.
Above all, don’t forget sunscreen and sunglasses — the African sun can be strong even if it doesn’t feel too hot.
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Electricity & Plugs
South Africa uses Type M plugs (three large round pins).
The standard voltage is 230 V and frequency 50 Hz.
We recommend bringing a universal travel adapter so you can charge your devices easily.
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Safety & Practicalities
Cape Town is generally safe if you take standard travel precautions: stick to busy areas, use trusted transport (Uber/private car service), and avoid walking alone late at night.
Tap water is safe to drink in most areas, just ask before using it.
Credit and debit cards are widely accepted, but it’s handy to keep some local currency (South African Rand – ZAR) for small purchases and tips.
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Health & Connectivity
No special vaccinations are required for Cape Town.
Wi-Fi is widely available in hotels, restaurants, and cafés. Buying a local SIM card (Vodacom, MTN, or Telkom) is also an affordable option for data and calls.
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Medical & Emergency
Pharmacies like Clicks or Dis-Chem are easy to find.
For emergencies, dial 10111 (police) or 112 (any emergency, free from mobile).
Preferably, please contact Regardt at Koncierge to assist you with any emergency.
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Tipping Culture
It’s customary to tip 10–15% at restaurants if service is not included in the bill.
For taxis/Uber/Bolt, rounding up is appreciated.
Car guards (who watch over parked cars) usually receive R5–R10 as a tip.
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Language
English is spoken everywhere, along with Afrikaans and isiXhosa. Don’t be shy — a simple “Dankie” (thank you in Afrikaans) or “Enkosi” (thank you in isiXhosa) always gets a smile.
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Time Zone
South Africa is GMT +2 and does not observe daylight savings. Handy when planning calls with family back home.
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Must-Haves for Your Suitcase
Universal plug adapter
Sunscreen and hat
Comfortable walking shoes
A light jacket for cooler evenings
Camera — Cape Town is incredibly photogenic!